User Experience
Technologist
UX Researcher Product Manager
“If we want users to like our software, we should design it to behave like a likeable person: respectful, generous and helpful.”
Alan Cooper, Software Designer and Programmer
My Approach to UX and Product Development.
User Research, 1:1 Interviews, User Personas, Customer Journey Maps, User Flows, Heat Maps, Analytics, Recordings, Friction Points in an Agile Environment.
Proactively integrating user feedback is key to a successful business – whether launching an app, redesigning a website, refining product features, or making ongoing improvements to the customer experience.
The challenge is getting usable feedback, then acting on it.